Service Agreement

Subscription Terms of Service

Agency 310, a JCLG Holdings brand
Effective Date: January 1, 2025 | Last Updated: December 15, 2024

1. Parties and Scope

This Service Agreement ("Agreement") is entered into between Agency 310, a JCLG Holdings brand ("Provider," "we," "us") and the subscribing entity or individual ("Client," "you," "your") upon acceptance of a subscription plan.

This Agreement governs all subscription services across our platforms: Agency 310, Vellura.ai, WhiteShadow.ai, and SmartLeads.ai.

2. Service Tiers and Pricing

2.1 Subscription Plans

We offer the following subscription tiers (pricing subject to change with 30 days notice):

Starter Plan

• Monthly: $297/month | Annual: $2,970/year (save 17%)
• Up to 4 blog posts per month
• Basic SEO optimization
• Email support (48-hour response)

Professional Plan

• Monthly: $597/month | Annual: $5,970/year (save 17%)
• Up to 12 blog posts per month
• Advanced SEO with keyword research
• Social media posting (LinkedIn, Facebook)
• Priority email support (24-hour response)

Enterprise Plan

• Monthly: $1,497/month | Annual: $14,970/year (save 17%)
• Unlimited content generation
• Full SEO suite with ranking tracking
• All social media integrations
• Dedicated account manager
• Custom API access
• Phone and Slack support

2.2 Add-On Services

Additional services available for purchase:

• Additional Blog Posts: $49/post beyond plan limits
• WhiteShadow SEO Audit: $497 one-time
• SmartLeads Credits: Starting at $97 for 1,000 leads
• Custom Integration Development: $197/hour

3. Billing and Payment Terms

3.1 Payment Processing

All payments are processed securely through Stripe. By subscribing, you authorize us to charge your payment method on file for all applicable fees.

3.2 Billing Cycles

• Monthly subscriptions: Billed on the same date each month
• Annual subscriptions: Billed in full at the start of each annual period
• Billing date may adjust if the original date doesn't exist in a month (e.g., 31st)

3.3 Failed Payments

If a payment fails:

• We will retry the charge within 3 days
• You will receive email notification of the failed payment
• After 3 failed attempts, your account may be suspended
• Service will be restored upon successful payment

3.4 Taxes

Prices do not include applicable taxes. You are responsible for all taxes, levies, or duties imposed by taxing authorities. We will collect taxes where legally required.

4. Subscription Commitment and Cancellation

4.1 Minimum Commitment

• Monthly Plans: No minimum commitment; cancel anytime
• Annual Plans: 12-month commitment with prepayment

4.2 How to Cancel

You may cancel your subscription by:

• Using the cancellation option in your account dashboard
• Emailing support@get310.com with your account details
• Cancellation requests are processed within 2 business days

4.3 Effect of Cancellation

Upon cancellation:

• Monthly: Access continues until the end of the current billing period
• Annual: Access continues until the end of the annual term
• No partial month/year refunds for unused time
• Content generated before cancellation remains yours
• Data export available for 30 days after cancellation

4.4 Annual Plan Early Termination

If you need to terminate an annual plan early:

• Early termination fee: 50% of remaining contract value
• Or: Continue service through the end of the annual term
• Exception: Termination for cause (material breach by Provider) allows refund of unused prepaid fees

5. Refund Policy

5.1 Money-Back Guarantee

New subscribers are eligible for a 14-day money-back guarantee:

• Request refund within 14 days of initial subscription
• Available for first-time subscribers only
• Full refund of subscription fee paid
• Add-on services are non-refundable

5.2 Service Credits

If we fail to meet our service level commitments:

• Uptime below 99.5%: 10% service credit
• Uptime below 99%: 25% service credit
• Credits applied to next billing cycle
• Maximum credit: 100% of monthly fee

5.3 Non-Refundable Items

The following are non-refundable:

• Setup fees (if applicable)
• Custom development work
• Third-party integrations and licenses
• Consumed API credits or lead credits

6. Service Level Agreement

6.1 Uptime Commitment

We commit to 99.5% uptime for core services, measured monthly. Scheduled maintenance (with 48-hour advance notice) is excluded from uptime calculations.

6.2 Support Response Times

• Starter: Email support within 48 hours
• Professional: Email support within 24 hours
• Enterprise: Phone/Slack support within 4 hours; critical issues within 1 hour

6.3 Content Delivery

AI-generated content will be delivered according to your configured schedule. We do not guarantee specific delivery times for content that requires human review or approval workflows.

7. Client Responsibilities

As a client, you agree to:

• Provide accurate business information for content generation
• Review and approve content before publication (if approval workflows enabled)
• Maintain valid OAuth connections for integrated platforms
• Notify us of changes to your business, practice areas, or compliance requirements
• Ensure content published complies with your professional ethics rules
• Provide timely feedback on content quality issues

8. Data and Content

8.1 Data Retention

During your subscription, we retain:

• Account and configuration data indefinitely while active
• Generated content for 90 days after publication
• Analytics data for 24 months

8.2 Data Export

You may export your data at any time:

• Generated content in HTML, Markdown, or JSON format
• Analytics reports in CSV format
• Account configuration data in JSON format

8.3 Post-Termination Data

After subscription ends:

• Data available for export for 30 days
• After 30 days, data may be permanently deleted
• Backups retained for disaster recovery for 90 days

9. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the service relationship. This includes:

• Client business strategies, client lists, and internal processes
• Provider technology, algorithms, and business practices
• Pricing arrangements and custom terms

Confidentiality obligations survive termination for 3 years.

10. Service Modifications

We may modify the Services from time to time:

• Feature additions: No advance notice required
• Feature changes: 14 days advance notice via email
• Feature removals: 30 days advance notice
• Pricing changes: 30 days advance notice; existing annual plans honored

Material adverse changes entitle you to cancel without penalty within 30 days of notice.

11. Entire Agreement

This Service Agreement, together with our Terms and Conditions and Privacy Policy, constitutes the entire agreement between the parties. Any modifications must be in writing and agreed to by both parties.

12. Contact for Billing Issues

For billing questions or disputes, contact:

GrowthAgents Billing Department

Email: billing@get310.com

Phone: Available for Enterprise clients